™
Frequently Asked Questions
(FAQs)
| ** PRODUCT QUESTIONS ** |
- Can dust really cause a problem with my equipment?
YES!
Dust particles can contain moisture (water or oils), organic material (carbon), various minerals and chemicals, and hair/skin debris. All of these can affect the reliability and life span of common personal computer electronics if the computer is overexposed.
Dust can cause irreversible harm to electronics and its associated electromechanical components. Without protection from dust, serious errors or complete failure can result. Since audio equipment rarely has built-in dust filters, internal dust accumulation is one of the main causes of reliability problems or premature failure.
Many audio items have several mechanical devices and manual controls whose performance suffers when exposed to excessive amounts of dust, including optical disk drives (CD/DVD), floppy/ZIP disk drives, and commonly used interface connectors such as USB, firewire, ethernet, and other ports. Internal interface cables and expansion slots can become unusable if exposed to excessive dust.
Optical disk drives (CD/DVD) in workstations and digital recorders are the most vulnerable to dust damage since they contain a series of motors and rely on a dust-free light path for the laser-light and optical lenses to function properly. Because they are not sealed, any dust in the equipment can migrate through the optical system leading to performance degradation and eventually failure. Further, these devices have rather fragile media load-unload tray systems that can easily become jammed when the tray rail path is not operating smoothly, with dust build-up being the main cause of this failure.
Any equipment with keys and knobs can degrade rapidly when infused with dust. Stuck keys and "sticky" operation not only are frustrating to users but can create both errors and productivity loss.
So if you value your equipment, then a dust cover is a must to protect your investment!
- Do you have all these dust covers in stock?
All of our custom dust covers are custom made as ordered, per your specifications or using our on-file dimensions. None of our dust covers are pre-made. Upon receipt of your order, we will send you a copy of those dimensions so you may compare them to your individual unit. If your unit's dimensions are different from ours, it will be your responsibility to provide us with the correct measurements.
| ** ARE DIGITALDECKCOVERS™WORTH THE PRICE? ** |
Absolutely, yes.
Each DigitalDeckCovers™ Dust Cover is individually and carefully made after you place your order by a former recording engineer, who understands the needs of audio gear owners and the other types of equipment we make covers for. Because we don't have a sweatshop of workers, use thin materials that actually allow dust to seep thru, or pre-make our dust covers in standard, generic sizes, we may have a higher price than those "$8.95 Made-to-Order Covers" (who actually contacted us to manufacture their covers).
Ultimately, you get what you pay for -- DigitalDeckCovers™
does not use thin, opaque vinyl that gets permanent creases, tears easily, and generally looks cheap. Instead, we use extremely durable and strong nylons, or bull-denim cotton/canvas, as well as an assortment of protective and stylish quilted and vinyl fabrics especially selected for audio gear and electronics.
You paid alot of hard-earned money for your equipment, and you want it to keep working as long as possible -- so spending a little extra on a dust cover that will protect your investment is the smart choice!
If you'd like more detailed information on the fabric we use click here.
- Can I get fabric samples?
Sure, if you have further questions or would like a sample swatch sent by mail, feel free to email us here to request a small sample of the fabrics you are interested in.
| ** SHIPPING QUESTIONS ** |
- How long will it take to get my dust cover?
All custom dust cover orders normally ship in about 7 business days (usually quicker). Large orders for custom dust covers may require additional time. Outgoing orders are taken to the post office every day except Sunday so typically orders arrive within 1 to 5 days of mailing. In extremely rare cases, we may be awaiting additional fabric to complete your order or have an unusually high number of orders to complete (we're a small company wanting to do everything ourselves instead of farming out orders to sweatshops; under high loads, we work 20 hours a day but still can't keep up). If that happens, we will notify you by email and it should only add 2-3 days to your total order time at most.
- How are your covers shipped?
All of our custom dust covers are shipped to domestic addresses via USPS with delivery confirmation from Los Angeles, California. All US orders pay a flat shipping rate of $6. Tracking information will be sent by email after your order has shipped. In addition, you can access your customer information anytime after placing an order to see your purchase history and your order's shipping status by clicking here.
If you would like your cover shipped faster via FedEx, we are happy to do so. We do not offer that as a shipping option upon our normal check-out procedure due to the wide range of weights and sizes of dust covers sold, which determines the final overnight shipping price. If you do desire faster shipping, simply contact us first and we will determine the price for your cover. If that price is agreeable (or you have your own FedEx account number you'd like to use), we will arrange for you to place and pay for your order which will be shipped overnight after your cover is made. We do not ship via UPS.
All items are shipped by our designated shipping carrier and there are no local pick-ups.
- Do you ship out of the U.S.?
Yes, we ship worldwide by US Postal Service Airmail. All destinations outside the US, including Canada, pay a flat shipping rate of $12.
All shipments to Brazil, Mexico, Spain, or Russia MUST be sent via registered airmail to protect your order from theft. This costs an additional $10.50 on top of the standard international shipping charge. If you do not want to pay for registered airmail and we ship to those countries, then we are not responsible for packages lost or stolen in transit. No other international destinations require registered delivery.
- USPS claims that my package has been delivered, however, I never received it. What should I do?
In virtually every instance of this, the package turns up, so after checking with other individuals in your facility or home to see if someone else has received your shipment, you should check with your postal carrier to see if they remember delivering your shipment and where they may have left it (if it was somewhere other than your mail slot/box). If you have still not retrieved your shipment at that point, contact us and we will work with our local USPS representative to see if they can assist us with the problem. Please note: It is a federal offense to tamper with USPS mail.
| ** RETURNS ** |
- What if my cover doesn't fit or there's a problem with it?
Once we receive your order, we email the dimensions that we have for your gear to you so that you can double check them against your actual item. If our dimensions differ from yours or you would like modifications, then you should notify us immediately so we can correct our pattern to fit your gear. If we make a mistake on agreed upon or emailed dimensions or if there is a problem with the materials, we will quickly remake your order and cover all of the shipping costs. We work hard to complete and ship all orders within 5 to 7 business days (the fastest turnaround time you'll find anywhere for this type of custom work), so if we don't hear back from you quickly after you receive your order confirmation email and you choose not to check the dimensions (which we strongly encourage because manufacturer stated specs are not always accurate), we will build your order with our dimensions and cannot be held responsible if the cover does not fit.
Otherwise, due to the custom nature of these covers, all sales are considered final.
Also, please make sure that you either actually have or plan to keep your equipment BEFORE you order one of our dust covers. If you decide to buy a different brand/size/type of equipment after ordering from us, we cannot stop or change your order once it has been placed, and returns or exchanges do not apply (see our return policy above).
| ** PAYMENT QUESTIONS ** |
- What forms of payments do you accept?
Orders may be placed using the checkout system on our web server 24 hours a day using Visa, Mastercard, American Express and Discover credit cards, as well as Paypal. We also accept credit card payments by phone. We are not always able to get to the phone as we are typically in the process of making covers, but if you leave your contact information (including email address as we are often able to respond quicker that way) and best time to call, we will return your call as soon as possible. Payments via check or money order can be pre-arranged by contacting us at this email address first: sales@digitaldeckcovers.com. Once received, orders paid by checks will be subject to a 5-day for the funds to clear before we begin processing your order.
- Do you give dealer or bulk discounts?
Yes, orders of 12 pieces or more are eligable for a discount, the percentage of which increases with the number of pieces ordered. Contact us at sales@digitaldeckcovers.com with your needs, and we will let you know exact discount pricing and how to order.
- Do you accept purchase orders?
Due to problems getting paid with purchase orders in the past, we generally do not accept purchase orders but will on occasion make exceptions. Purchase Orders must be approved in advance, so please contact us at sales@digitaldeckcovers.com for prior approval of purchase orders.
- Will I be charged tax for my dust cover?
If your shipping destination is in California, then we are required by law to collect 8.25% for state sales taxes. All other states and locations outside of the U.S. do not pay any sales tax on their order.
| ** CUSTOMER TESTIMONALS ** |
DIGITALDECKCOVERS'™ BACKGROUND
After unsuccessfully searching for dust covers for CD turntables, DigitalDeckCovers™ was started in early 2005 to fill this obvious gap in the marketplace to offer custom-made protection for the expensive items owned by DJs, musicians, graphic designers, photographers, and other computer/equipment owners.
There are still no other competitive companies manufacturing or selling custom dust covers for this large market of products and their owners, in particular that offer the high quality fabrics, options, and fast-service that we work hard to provide at DigitalDeckCovers™.
Based on the feedback given to us from customers, our products are incredibly well received, with high levels of customer satisfaction, repeat purchases, and recommendations to their friends.
You can see our customer testimonials by clicking here:
We have had the pleasure of serving over 4,500 satisfied customers, with easily more than 5,000 dust covers manufactured by us (with no outsourcing or sweatshops involved, of course). And we look forward to all our future customers to come!
| ** OTHER POLICIES ** |
Our Privacy Promise:
Any information provided to DigitalDeckCovers™ by our customers is kept in the strictest confidence. No information will ever be sold, shared, rented or disclosed in any way.
Our Policy Regarding Errors and Omissions:
While every effort is made to insure the accuracy of models and pricing listed on our website, errors and omissions do happen. DigitalDeckCovers™ is not responsible for any typographical or pricing errors on our website. If any of these types of errors are found and effect a customer's order, they will be notified and given the choice whether or not to proceed with their order of that item.
| ** DDC CONTACT INFORMATION ** |
DigitalDeckCovers™
P.O. Box 46598
Los Angeles, CA, 90046
1-800-886-2498*
* We are not always able to get to the phone until the end of the day as we are a small business that is typically in the process of making dust covers, so please leave your contact information and the best time to call; we will return your call as soon as possible. Email is typically the fastest way for us to respond.